Table of Contents

Manage user roles and permissions

Joseph Thorwest Updated by Joseph Thorwest

This article provides an overview of different user roles, customer segments, and their specific permissions in the DE-CIX portal.

The DE-CIX portal uses a role-based access model combined with a customer-type context to control which actions users can perform.

Each user is assigned:

  • one role, and
  • belongs to a specific customer type

Both dimensions together determine the effective permissions in the Portal.

As usernames, you can use your as#.name or use firstname.lastname.

Please note: All accounts should be personal accounts. We strongly discourage group accounts shared by multiple users. Usernames are case sensitive!

User roles

Our customer service team creates an admin account as part of the onboarding process for new customers. Each customer must have at least one customer administrator. Multiple accounts with customer administrator rights are possible.

There are three user roles available in the DE-CIX Portal:

  • Customer Admin
  • Technical User
  • Read-only User

The roles define what actions a user can perform, such as ordering services, applying technical changes, or managing users.

To get a guide on how to select the user role for new users, click here.

To manage the user roles of existing users, follow the guide below.

Please note: You need administrator status to change user roles.
  1. Log in to our portal.
  2. Click on Account at the top right corner and select Coworkers.
  3. Click on the 3 dots next to the user and select Edit.
  4. Use the slide button to switch between the 2 user roles "Administrator" or "no Administrator". Click on Submit.

You successfully edited the user role for your selected user account.

Customer type

In addition to roles, permissions depend on the customer type the user belongs to.

The DE-CIX Portal distinguishes between:

  • Direct Customers: A customer who has a contract exclusively with a DE-CIX entit
  • Pure Subcustomers: A customer who has a contract exclusively with a reseller
  • Non-pure Subcustomers: A customer who has contracts with both a DE-CIX entity and a reseller

This distinction affects which services can be managed commercially and which actions are available, even if the same role is assigned.

Permissioning Overview

The table below presents the specific permissions a customer can have in the portal, depending on their user privileges (Admin or Non-Admin) and customer segment (Direct, Pure Sub, Non-Pure Sub).

Please note: Currently, only the services listed below are visible and available for ordering through our portal. To get more information about this topic, click here.

Admin

Direct Customer

Technical User

Direct Customer

Read-only user

Direct Customer

Admin

Pure Sub Customer

Technical User

Direct Customer

Read-only user

Pure Sub Customer

Admin

Non-Pure Sub Customer

Technical User

Direct Customer

Non-Admin

Non-Pure Sub Customer

Create a service:

  • Access
  • Add Ports to LAG
  • Cloud ROUTER
  • DirectCLOUD
  • GlobePEER
  • VirtualPNI
  • CampusFIBER (only visible for Colocation Customers)

✅

❌

❌

❌

❌

❌

✅

❌

❌

View Service details

✅

✅

✅

✅

✅

✅

✅

✅

✅

Delete Services:

  • Cloud ROUTER
  • VirtualPNI (network_services)
  • DirectCLOUD (network_services)

✅

❌

❌

❌

❌

❌

✅ (Only applies to directly consumed services)

❌

❌

Upgrade/downgrade services:

  • DirectCLOUD
  • GlobePEER

✅

❌

❌

❌

❌

❌

✅ (Only applies to directly consumed services)

❌

❌

Apply technical changes to service:

  • Create, edit and delete network_service configs
  • Update External ref and Purchase order
  • Create, edit, delete MAC address

✅

✅

❌

❌

❌

❌

✅ (Only applies to directly consumed services)

✅ (Only applies to directly consumed services)

❌

View Insights

✅

✅

✅

✅

✅

✅

✅

✅

✅

View "Tools" Section

✅

✅

✅

✅

✅

✅

✅

✅

✅

View Partner Section(Only applies to customers with partner status)

✅

✅

✅

❌

❌

❌

❌

❌

❌

Create, view, and update users

✅

❌

❌

✅

❌

❌

✅

❌

❌

Update own user details:

  • Change name
  • Change E-Mail
  • Change password

✅

✅

✅

✅

✅

✅

✅

✅

✅

Add Sub Customers

✅

❌

❌

✅

❌

❌

✅

❌

❌

Create and delete API keys

✅

❌

❌

✅

❌

❌

✅

❌

❌

Colocation menu (only visible for Colocation customers)

✅

✅

❌

✅

✅

❌

✅

✅

❌

 

Need help? Get in touch with our customer service.

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