Table of Contents

Manage user roles and permissions

Joseph Thorwest Updated by Joseph Thorwest

This article provides an overview of different user roles, customer segments, and their specific permissions in the DE-CIX portal.

To access the DE-CIX portal, you need an account with a username and a password. An account can have several access levels and flags.

As usernames, you can use your as#.name or use firstname.lastname.

Please note: All accounts should be personal accounts. We strongly discourage group accounts shared by multiple users. Usernames are case sensitive!

User roles

Our customer service team creates an admin account as part of the onboarding process for new customers. Each customer must have at least one customer administrator. Multiple accounts with customer administrator rights are possible.

Users differ only in whether they have administrator privileges or not. Therefore, these are the only two roles you can assign to your user accounts.

To get a guide on how to select the user role for new users, click here.

To manage the user roles of existing users, follow the guide below.

Please note: You need administrator status to change user roles.
  1. Log in to our portal.
  2. Click on Account at the top right corner and select Coworkers.
  3. Click on the 3 dots next to the user and select Edit.
  4. Use the slide button to switch between the 2 user roles "Administrator" or "no Administrator". Click on Submit.

You successfully edited the user role for your selected user account.

Customer segments

We differentiate our customers by whether they have a contract with a DE-CIX entity, a reseller, or both.

  • A customer who has a contract exclusively with a DE-CIX entity is called a Direct Customer.
  • A customer who has a contract exclusively with a reseller is called a Pure Sub Customer.
  • A customer who has contracts with both a DE-CIX entity and a reseller is called a Non-Pure Sub Customer.

Permissioning Overview

The table below presents the specific permissions a customer can have in the portal, depending on their user privileges (Admin or Non-Admin) and customer segment (Direct, Pure Sub, Non-Pure Sub).

Admin

Direct Customer

Non-Admin

Direct Customer

Admin

Pure Sub Customer

Non-Admin

Pure Sub Customer

Admin

Non-Pure Sub Customer

Non-Admin

Non-Pure Sub Customer

Create a service:

  • Access
  • Add Ports to LAG
  • Cloud ROUTER
  • DirectCLOUD
  • GlobePEER
  • VirtualPNI

✅

❌

❌

❌

✅ (Only applies to directly consumed services)

❌

View Service details

✅

✅

✅

✅

✅

✅

Delete Services:

  • Cloud ROUTER
  • VirtualPNI (network_services)
  • DirectCLOUD (network_services)

✅

❌

❌

❌

✅ (Only applies to directly consumed services)

❌

Upgrade/downgrade services:

  • DirectCLOUD
  • GlobePEER

✅

❌

❌

❌

✅ (Only applies to directly consumed services)

❌

Configure services:

  • delete and create network_service configs.
  • Update external ref and purchase order

✅

❌

❌

❌

✅ (Only applies to directly consumed services)

❌

MAC Change

✅

❌

❌

❌

✅ (Only applies to directly consumed services)

❌

View Insights

✅

✅

✅

✅

✅

✅

View "Tools" Section

✅

✅

✅

✅

✅

✅

View Partner Section

✅

Create, view, and update users

✅

❌

✅

❌

✅

❌

Update own user details:

  • Change name
  • Change E-Mail
  • Change password

✅

✅

✅

✅

✅

✅

Add Sub Customers

✅

❌

✅

❌

✅

❌

 

For customers who obtain coclocation services from us, the following additional permissions apply:

Admin

Direct Customer

Non-Admin

Direct Customer

Admin

Pure Sub Customer

Non-Admin

Pure Sub Customer

Admin

Non-Pure Sub Customer

Non-Admin

Non-Pure Sub Customer

Request CampusFIBER          

✅

❌

❌

❌

✅ (Only applies to directly consumed services)

❌

View "Colocation" Section

✅

✅

✅

✅

✅

✅

 

Need help? Get in touch with our customer service.

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