Table of Contents

Get in touch with DE-CIX customer service

Joseph Thorwest Updated by Joseph Thorwest

This article introduces you to our Customer Service and the different options to contact us.

 

Contacting DE-CIX Customer Service

The DE-CIX customer service team is here to help you with any issue you may have, whether it's:

  • a technical issue with your service,
  • questions about service provisioning,
  • something you can’t do in the customer portal,
  • or any other question or problem you may have.

Just get in touch. We are glad to help!

Just so you know, our main office hours are Monday through Friday, 08:00 - 22:00 CET/CEST.
For assistance outside office hours or during emergencies, contact us via phone. - For details see below.

DE-CIX Ticketing System

Our preferred way of communicating with our customers is through our Jira Service Desk Ticketing System.

With the Jira Service Desk, you can:

Our preferred way of communicating with our customers is through our Jira Service Desk Ticketing System.

With the Jira Service Desk, you can:

  • create new requests or view existing ones without the need to email or phone us,
  • share your requests with colleagues to collaborate on them jointly or raise awareness,
  • view detailed request information,
  • get a clear picture of your ticket's status,
  • set the urgency of your requests when opening a new ticket, and
  • show your satisfaction by rating the DE-CIX Customer Service performance after a case has been resolved. We look forward to your feedback!
Please note: Please use the same account credentials that you use to log into the DE-CIX customer portal as well.

To head over to the DE-CIX Jira Service Desk, click here.

Email & Phone

If you prefer written communication, you are more than welcome to do so!

Simply reach out to us via support@de-cix.net, which auto-generates a new ticket on our side.

Or simply give us a call using the phone numbers provided below.

 

More detailed information about the DE-CIX Customer Service and Technical Support:

All

support@de-cix.net

+49-69-1730902-11 (24*7)

India

techsupport@de-cix.in

+91-70 4595 1002

Malaysia

support@de-cix.my

+60-3 9212 5961

Singapore

support@de-cix.my

+65-3158 6792

US

support@de-cix.net

+1-212-796-6914

Dubai

support@uae-ix.net

+971 44524666

Knowledge Base

In the Knowledge Base you're currently browsing, you can find answers to many questions you may have as a customer. You can either navigate to your desired topic or simply type a keyword into the search bar at the top of the homepage.

How did we do?

DE-CIX Escalation Matrix

Contact