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Get in touch with DE-CIX customer service

Joseph Thorwest Updated by Joseph Thorwest

This article introduces you to our Customer Service and the different options to contact us.

 

Contacting DE-CIX Customer Service

The DE-CIX customer service team is here to help you with any issue you may have, whether it's:

  • a technical issue with your service,
  • questions about service provisioning,
  • something you can’t do in the customer portal,
  • or any other question or problem you may have.

Just get in touch. We are glad to help!

Just so you know, our main office hours are Monday through Friday, 08:00 - 22:00 CET/CEST.
For assistance outside office hours or during emergencies, contact us via phone. - For details see below.

DE-CIX Ticketing System

Our preferred way of communicating with our customers is through our Jira Service Desk Ticketing System.

With the Jira Service Desk, you can:

Our preferred way of communicating with our customers is through our Jira Service Desk Ticketing System.

With the Jira Service Desk, you can:

  • create new requests or view existing ones without the need to email or phone us,
  • share your requests with colleagues to collaborate on them jointly or raise awareness,
  • view detailed request information,
  • get a clear picture of your ticket's status,
  • set the urgency of your requests when opening a new ticket, and
  • show your satisfaction by rating the DE-CIX Customer Service performance after a case has been resolved. We look forward to your feedback!
Please note: Please use the same account credentials that you use to log into the DE-CIX customer portal as well.

To head over to the DE-CIX Jira Service Desk, click here.

Email & Phone

If you prefer written communication, you are more than welcome to do so!

Simply reach out to us via support@de-cix.net, which auto-generates a new ticket on our side.

Or simply give us a call using the phone numbers provided below.

 

More detailed information about the DE-CIX Customer Service and Technical Support:

All

support@de-cix.net

+49-69-1730902-11 (24*7)

India

techsupport@de-cix.in

+91-70 4595 1002

Malaysia

support@de-cix.my

+60-3 9212 5961

Singapore

support@de-cix.my

+65-3158 6792

US

support@de-cix.net

+1-212-796-6914

Dubai

support@uae-ix.net

+971 44524666

Knowledge Base

In the Knowledge Base you're currently browsing, you can find answers to many questions you may have as a customer. You can either navigate to your desired topic or simply type a keyword into the search bar at the top of the homepage.

Each topic also has its own FAQ section, where common customer questions or issues are listed, directly combined with the solution.

How did we do?

DE-CIX Escalation Matrix

Contact