Release Notes
Getting started
DE-CIX Access
Overview and technical specifications
Create a new Access or LAG
Monitor your Access
Delete your Access
GlobePEER
Overview GlobePEER
Create your GlobePEER service
Route Service
Informational BGP Communities (Route Details)
DE-CIX GlobePEER Route Server Informational BGP Communities
Ruhr-CIX GlobePEER Route Server Informational BGP Communities
SEECIX GlobePEER Route Server Informational BGP Communities
ACIX GlobePEER Route Server Informational BGP Communities
AqabaIX GlobePEEER Route Server Informational BGP Communities
AF-CIX GlobePEER Route Server Informational BGP Communities
Pakistan IE Karachi Route Server Informational BGP Communities
UAE-IX GlobePEER Route Server Informational BGP Communities
IRAQ-IXP Route Server Informational BGP Communities
Borneo-IX GlobePEER Route Server Informational BGP Communities
Penang IX Route Server Informational BGP Communities
Action BGP Communities (Route Server Control)
DE-CIX GlobePEER Route Server Action BGP Communities
Ruhr-CIX GlobePEER Route Server Action BGP Communities
Penang IX Route Server Action BGP Communities
Pakistan IE Route Server Action BGP Communities
SEECIX GlobePEER Route Server Action BGP Communities
AqabaIX GlobePEER Route Server Action BGP Communities
Iraq-IXP Route Server Action BGP Communities
UAE-IX GlobePEER Route Server Action BGP Communities
ACIX GlobePEER Route Server Action BGP Communities
Borneo-IX GlobePEER Route Server Action BGP Communities
Route Server Guides
ACIX GlobePEER Route Server Guide
AF-CIX GlobePEER Route Server Guide
AqabaIX GlobePEER Route Server Guide
Borneo-IX GlobePEER Route Server Guide
DE-CIX ASEAN GlobePEER Route Server Guide
DE-CIX Barcelona GlobePEER Route Server Guide
DE-CIX Chicago GlobePEER Route Server Guide
DE-CIX Copenhagen GlobePEER Route Server Guide
DE-CIX Dallas GlobePEER Route Server Guide
DE-CIX Dusseldorf GlobePEER Route Server Guide
DE-CIX Esbjerg GlobePEER Route Server Guide
DE-CIX Frankfurt GlobePEER Route Server Guide
DE-CIX Hamburg GlobePEER Route Server Guide
DE-CIX Helsinki GlobePEER Route Server Guide
DE-CIX Houston GlobePEER Route Server Guide
DE-CIX Istanbul GlobePEER Route Server Guide
DE-CIX Jakarta GlobePEER Route Server Guide
DE-CIX Kuala Lumpur GlobePEER Route Server Guide
DE-CIX Kristiansand GlobePEER Route Server Guide
DE-CIX Leipzig GlobePEER Route Server Guide
DE-CIX Lisbon GlobePEER Route Server Guide
DE-CIX Madrid GlobePEER Route Server Guide
DE-CIX Malaysia GlobePEER Route Server Guide
DE-CIX Marseille GlobePEER Route Server Guide
DE-CIX Mexico GlobePEER Route Server Guide
DE-CIX Munich GlobePEER Route Server Guide
DE-CIX New York GlobePEER Route Server Guide
DE-CIX Oslo GlobePEER Route Server Guide
DE-CIX Palermo GlobePEER Route Server Guide
DE-CIX Phoenix GlobePEER Route Server Guide
DE-CIX Richmond GlobePEER Route Server Guide
IRAQ-IXP Route Server Guide
Pakistan IE Karachi GlobePEER Route Server Guide
Penang IX Route Server Guide
Ruhr-CIX GlobePEER Route Server Guide
SEECIX GlobePEER Route Server Guide
UAE-IX GlobePEER Route Server Guide
Manage your GlobePEER service
Delete your GlobePEER service
Blackholing Services
DE-CIX and DaaS GlobePEER Service Info
DirectCLOUD
Overview and Monitoring
Cloud Connections
DirectCLOUD for Microsoft Azure
Create DirectCLOUD Connection for Azure
How to order a DirectCLOUD connection for Azure
Create or upgrade Gateways for your Azure ExpressRoute
Manage your Azure Cloud Connection
Upgrade / downgrade a DirectCLOUD service for Azure
Change DirectCLOUD configurations for Azure
Delete DirectCLOUD configurations for Azure
Monitoring Azure ExpressRoute uptime
Monitor your connection
Delete your Azure Cloud connection
FAQ DirectCLOUD for Microsoft Azure
DirectCLOUD for AWS
Create DirectCLOUD connection for AWS
Manage your DirectCLOUD connection for AWS
Upgrade / downgrade the connection
Change DirectCLOUD configurations for AWS
Delete DirectCLOUD configurations for AWS
Monitoring AWS DirectConnect uptime
Monitor your connection
Delete your AWS Cloud connection
DirectCLOUD for IBM
Create DirectCLOUD connection for IBM
Manage your DirectCLOUD connection for IBM
Upgrade / downgrade a DirectCLOUD service for IBM
Change DirectCLOUD configurations for IBM
Delete DirectCLOUD configurations for IBM
Monitor your connection
Delete your IBM Cloud connection
DirectCLOUD for GCloud
Cloud ROUTER
Overview Cloud ROUTER
Create / Manage your Cloud ROUTER
Create / Manage the configurations
VirtualPNI
Overview VirtualPNI
Create your VirtualPNI
Order and configure your VirtualPNI between two Accesses
Order and configure your VirtualPNI between Access and Cloud ROUTER
Manage your VirtualPNI
Upgrade / Downgrade your VirtualPNI service
Change VirtualPNI configurations
Delete VirtualPNI configurations
Monitor your VirtualPNI
Delete your VirtualPNI service
Colocation
API
Overview IX-API
Cloud ROUTER API
Cloud ROUTER Postman Collection
Monitor and Visibility of Learned Routes and Advertised Routes by API
BGP Ingress and Egress Filters Usage by API
Quick API Reference
Service Insights System
Account administration
Add new users or subcustomers
Manage user roles and permissions
Multi-Factor-Authentification
Retrieving username and reset password
Delete a user
Customer service and ticket system
Table of Contents
- All Categories
- Customer service and ticket system
- Get in touch with DE-CIX customer service
Get in touch with DE-CIX customer service
This article introduces you to our Customer Service and the different options to contact us.
Contacting DE-CIX Customer Service
The DE-CIX customer service team is here to help you with any issue you may have, whether it's:
- a technical issue with your service,
- questions about service provisioning,
- something you can’t do in the customer portal,
- or any other question or problem you may have.
Just get in touch. We are glad to help!
For assistance outside office hours or during emergencies, contact us via phone. - For details see below.
DE-CIX Ticketing System
Our preferred way of communicating with our customers is through our Jira Service Management Ticketing System.
With the Jira Service Management, you can:
- create new requests or view existing ones without the need to email or phone us,
- share your requests with colleagues to collaborate on them jointly or raise awareness,
- view detailed request information,
- get a clear picture of your ticket's status,
- set the urgency of your requests when opening a new ticket, and
- show your satisfaction by rating the DE-CIX Customer Service performance after a case has been resolved. We look forward to your feedback!
To head over to the DE-CIX Jira Service Management , click here.
Email & Phone
If you prefer written communication, you are more than welcome to do so!
Simply reach out to us via support@de-cix.net, which auto-generates a new ticket on our side.
Or simply give us a call using the phone numbers provided below.
More detailed information about the DE-CIX Customer Service and Technical Support:
All | +49-69-1730902-11 (24*7) | |
Dubai | +971 4452 4666 | |
India | +91-70 4595 1002 | |
Indonesia | +62-21 3970 1010 | |
Malaysia | +60-3 9212 5961 | |
Singapore | +65-3158 6792 | |
US | +1-212-796-6914 |
Knowledge Base
In the Knowledge Base you're currently browsing, you can find answers to many questions you may have as a customer. You can either navigate to your desired topic or simply type a keyword into the search bar at the top of the homepage.
