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Upgrading / downgrading capacity

Joseph Thorwest Updated by Joseph Thorwest

This article provides a step-by-step guide for upgrading or downgrading the capacity of one of your services. It shows you how to navigate the portal, select your desired capacity, and place your order in a few easy steps.

Guide

  1. Visit our self-service portal.
  2. Select Take me there under Config & Upgrade your Service.
  3. Go to your desired service and click on the pencil button for editing .
    A new window opens, displaying your chosen service.
  4. Click on Edit.
  5. Click on upgrade/downgrade.
  6. Use the slider to select your desired capacity. Directly below it displays your Monthly Recurring Costs (MRC).
  7. Click on view summary.
  8. Review your data and order details.
  9. Click on Order.
    Now the order is processing. This can take a few seconds. Additionally, you receive an email with the order confirmation.
  10. Click on Done.

 You successfully changed the capacity for your service. You don't need to click on Submit again.

 

Need help? Get in touch with our customer service.

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