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How to order a GlobePEER service

Peter Hahn Updated by Peter Hahn

You can order your GlobePEER and GlobePEER Remote services through your sales representative or the DE-CIX Self Service Portal.

This article contains step-by-step instructions on how to order and initially configure your GlobePEER and GlobePEER Remote services via the DE-CIX Self Service Portal.

  1. Login to the DE-CIX Self Sevice Portal
    1. You can either in the Dashboard, go to the Getting Started section and Click Add Service in the Create a new Service tile. Then select either Add GlobePEER Service or Add GlobePEER Remote Service.
    DE-CIX customer portal dashboard with 'Getting started' options: Create Access, Config & Upgrade Service, Reports.
    1. Alternatively, select Services in the main navigation at the top of the page and click the Add Services button on the top-right. Then select either Add GlobePEER Service or Add GlobePEER Remote Service.

Please note: From this point on, the process is identical for GlobePEER and GlobePEER Remote Services.
  1. 1. General Details Section
    • Account: Select your own account from the drop down menu. If you placing an order on behalf of a Sub-Customer, choose the corresponding Sub-Customer accoount from the drop down menu.
    If you want to add a new Sub-Customer, select Sub customer from the Account drop down menu in the top right and create a new Sub-Customer first.
    • Access: Select the Access for which you want to order the GlobePEER service
    • (Remote) GlobePEER Service Location: Select the location where you wish to establish the GlobePEER service from the drop down menu.
    When the Access and the GlobePEER service are in different locations, the GlobePEER service is automatically configured as a GlobePEER Remote Service.
    • Bandwidth: You can select the GlobePEER Service bandwidth either via the quick selection buttons, which are automatically adjusted to the access capacity, or via the Other Bandwidth option dropdown menu for more granular selection.
    • Provisioned Bandwidth on your Access: The bandwidth bar shows how much of your Access is currently in use – including provisioned services (blue), temporary over-provisioning (red), and unused capacity (grey).
    The bar shows how much service capacity you have already booked on the choosen Access. The booked service capacity should never exceed the available Access capacity, as this can lead to service degradation such as packet loss.
    • Your Purchase Order Reference: Here you can enter your own commercial reference to identify the service in your Business Support Systems.
    • After you have filled in all required fields, the prices for the available contract terms will appear below the bandwidth bar. Select a term by clicking the corresponding field, then click the Next button in the bottom right.
    If you have not filled in all required fields or have not selected a contract term, you cannot proceed to the next step. In that case, the button in the bottom right will show Contact us instead of Next.
  2. 2. Technical Details Section
    • Your Service Reference: Use this field to enter your technical reference that uniquely identifies this GlobePEER service in your Operational Support Systems. The reference can be any identifier that helps you quickly recognise the service within the DE-CIX portal.
    • ASN: Enter your Autonomous System Number (ASN). This is required to identify your network and establish BGP sessions.
    • VLAN Tag: VLAN tagging is required for all services to ensure proper traffic separation and secure service delivery. 
      Currently, the self-service portal only supports dot1q VLAN tagging; if you wish to configure qinq, please get in touch with your sales representatives to place your order.
    • MAC address: Select the MAC address of your interface from the dop down menu or enter a new MAC adress.
    The MAC address needs to be unique in each Peering LAN.
    • BGP MD5 Authentication: DE-CIX operates so-called route server systems (see RFC7947 for a detailed description) to facilitate the exchange of BGP announcements between peers at DE-CIX. Please review our Route Server Guides to learn more about the filtering mechanism that can be used to filter BGP announcements etc. Enable this to set the BGP password for additional security on your BGP sessions with route servers. To get a new password, click generate.
    • IRR Filtering: Enable this in case your IPv4 and IPv6 AS-SETs are not identical. You can then specify separate IPv4 and IPv6 ones.
      Provide your AS-SET (AS-MACRO) and the corresponding RIR.
      Accurate prefix announcements and robust route validation are critical for ensuring your traffic reliably reaches its destinations. At DE-CIX, we validate prefixes using public routing databases from Internet Routing Registries (IRR). For more information please check out the section Ensure Accurate Prefix Announcements and RPKI Validation.
    • Continue to the third and final step by clicking Next.
  3. 3. Summary Section

Review your order details.

Optionally provide an additional e-mail address for order confirmation.

If all data is correct, click Order to provision the service.

Please note: The GlobePEER service provisioning might take up to 6 hours. Thank you for your patience.
Need any help? Get in touch with our customer service.

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