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Retrieving username and reset password

Joseph Thorwest Updated by Joseph Thorwest

This article provides step-by-step guides for resetting your password or retrieving your username if you’ve forgotten them.

Retrieving username

  1. On the login screen, click on Forgot your username?.
  2. Enter your account related email adress and click Submit.
    You receive an email with a username reminder.
  3. Check your inbox and copy your username.
  4. Go back to the login screen and try again.

Reset password

  1. On the login screen, click on Forgot your password?.
  2. Enter your username (not your email) and click Submit.
    You receive an email with a link.
  3. Check your inbox and click the link.
  4. Enter your new password twice and click Submit.

You successfully reset your password.

 

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