Table of Contents

Add new users or subcustomers

Joseph Thorwest Updated by Joseph Thorwest

This article provides step-by-step guides for adding new users or sub customers to your DE-CIX portal account.

Users are individuals within your organization who have specific permissions to access and manage aspects of the main account in the portal.

Sub customers are client accounts linked to your main account, allowing you to manage services for separate clients or subsidiaries under one unified portal.

Adding a new User for your account

This section provides the guide for adding new users / coworkers to your account.

Please note: You need administrator status to add new users.
  1. Log in to our portal.
  2. Click on Account at the top right corner and select Coworkers.
  3. Click on Create new User.
  4. User Details
    1. Provide the following information:
      • Username
      • First- and Lastname
      • Password
        • Password policy:
          • minimal length: 10
          • Must contain 3 out of 4 types of characters: small letters, capital letters, numbers, special characters
      • Select the account to which the new user will be attached
      • Use the black button to choose whether the user gets administrator rights
    2. Click on Submit.

You successfully created and added a new user. No limit exists for the number of users per account.

Adding a new Sub Customer

This section provides the guide for adding new sub customers to your account.

Please note: You need administrator status to add new sub customers.
  1. Log in to our portal.
  2. Click on Account at the top right corner and select Sub customers.
  3. Click on Add sub customer.
  4. Customer Details
    1. Provide the following information
      • Name of the sub customer
      • External reference (optionally, but recommended)
    2. Mark the checkbox if you want to create the sub customer's first user account; if so, provide the name and email of the user
    3. Click Save.

You successfully added a sub customer.

Please note: The limit for the number of sub customers is 5. To add more, you must be a partner.

Adding a new User for a sub customer's account

This section provides a guide for adding a new user account for one of your sub customers.

  1. Log in to our portal.
  2. Click on Account at the top right corner and select Sub customers.
  3. Click on the 3 dots next to the desired sub customers and select List users.
  4. Follow the guide Adding a new User for your account starting from step 3.

You successfully added a new user to your sub customer's account.

 

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