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Upgrade / downgrade a DirectCLOUD service for Azure

Joseph Thorwest Updated by Joseph Thorwest

This article provides a step-by-step guide for upgrading the capacity of one of your services. It shows you how to navigate the portal, select your desired capacity, and place your order in a few easy steps.

Prerequisites

Before changing the capacity of a DirectCLOUD service for Azure on the DE-CIX side, you must first upgrade / downgrade the Azure side.

You find the corresponding guide for the Azure side here.

After initiating the change in the Azure portal, follow the guide below to complete the process.

Please note: It can take a few minutes for your change on the Azure side to become visible in our portal.

Guide

  1. Visit our self-service portal.
  2. Select Take me there under Config & Upgrade your Service.
  3. Go to your desired service and click on Edit.
    A new window opens, displaying your chosen service.
  4. Click on Edit again.
  5. Click on upgrade/downgrade.
  6. Click on view summary.
    Please note: If this window does not appear but instead an error message shows up, please wait a moment and refresh the page. It may take a few minutes for the change in the Azure portal to be recognized in our portal.
  7. Review your data and order details.
  8. Click on Order.
    Now the order is processing. This can take a few seconds. Additionally, you receive an email with the order confirmation.
  9. Click on Done.

You successfully changed the capacity for your service.

 

Need help? Get in touch with our customer service.

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