Table of Contents

Shipping Information

Joseph Thorwest Updated by Joseph Thorwest

This article provides important guidelines for shipping and returning customer equipment at DE-CIX Frankfurt colocation sites, including the required procedures for international shipments and pickups.

 

DELIVERY / SHIPPING

  • You have to announce all shipments!
  • Make sure that the sender is clearly labeled on each package.

Please read the information below carefully: ​

DE-CIX Frankfurt colocation customers should ship equipment destined for their colocation space to: ​

Digital Realty

DE-CIX FRA1/DE-CIX FRA2/DE-CIX FRA6 (Digital Realty)

your company name @ DE-CIX colocation

c/o Digital Realty Germany GmbH

Hanauer Landstr. 322

60314 Frankfurt Germany

EQUINIX

DE-CIX FRA3 (Equinix FR7)

your company name @ DE-CIX colocation

c/o Equinix Deutschland GmbH

Gutleutstr. 310

60327 Frankfurt Germany

If shipping to our Digital Realty sites, use the delivery announcement form to announce the shipment. Otherwise, please inform your shipment to support@de-cix.net in advance.

Digital Realty rejects all deliveries that do not follow this procedure.

For international shipping from outside the EU, our customs number is DE6093469.

Please note: For deliveries from customers outside of the EU, the customer must pay all customs fees, duties, and import taxes.

Please check with your delivery company if in doubt.

PICKUP / RETURNS

Please note: We do not ship customer equipment back.

You must arrange a pickup if you want to return your equipment from the colocation.

The data centers do not provide packaging. Your pickup service must bring its own packaging material.

DE-CIX is present in the following buildings:

Digital Realty FRA1 (DE-CIX FRA1)

Digital Realty FRA4 (DE-CIX FRA2)

Digital Realty FRA5 (DE-CIX FRA6)

Equinix FR7 (DE-CIX FRA3)

Building addresses

FRA1 Hanauer Landstr. 322

FRA2 Hanauer Landstr. 304

FRA3 Weismueller Str. 21-23

FRA4 Weismueller Str. 19

FRA5 Hanauer Landstr. 308A

FRA6 Hanauer Landstr. 300A

FRA7 Hanauer Landstr. 296A

FRA8 Weismueller Str. 36

FRA9 Weismuellerstr. 25-27

FRA10 Weismuellerstr. 38

FRA11 Weismuellerstr. 40

FRA12 Weismuellerstr. 29-31

FRA13 Weismuellerstr. 42

FRA14 Weismuellerstr. 34

FRA15 Weismuellerstr. 1

Equinix FR7 (DE-CIX FRA3)

Building J/K Gutleutstr. 310

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