Table of Contents

Create a new Access

Joseph Thorwest Updated by Joseph Thorwest

This article provides a step-by-step guide for connecting to our platform via an Access. An Access gets you the foundation to take advantage of DE-CIX’s interconnection services.

Our platform provides independent access, with the following capacity options:

  • 10GE
  • 100GE
  • 400GE

The available capacity is subject to the specific location.

Guide

Follow the steps below to create a new Access at the DE-CIX.

  1. Login to the DE-CIX Portal. Select Let's create on the Interconnection Dashboard or Add Access via the Add Service Dropdown menu. You find it on the Interconnection Dashboard or the Service Overview.
  2. Complete the following fields:
    1. Metro Area: Utilize the provided search field to identify the location where you wish to provision a port. Ensure this is a location where you already have a presence and the capability to construct a cross connect.
    2. Data Center: Use the search field to locate the data center in which you want to provision an Access.
    3. Name: Enter a descriptive name for your Access.
    4. Purchase Order: Indicate a Purchase Order (PO) number for association with the Access.
    5. Mode: This setting determines how your ports are configured to handle traffic:
      • LAG (LACP): This stands for Link Aggregation Group (LAG) with the Link Aggregation Control Protocol (LACP). Selecting this option means you are configuring multiple ports to work together as a single logical port. This can provide increased bandwidth and redundancy in case one of the ports fails.
      • LAG (static): Similar to LACP, this is a static configuration of a Link Aggregation Group without the use of the LACP protocol. It is manually configured and does not have the same dynamic negotiation capabilities as LACP.
      • Standalone (single port): This option means that each port you provision operates independently, without being part of a Link Aggregation Group.
    6. Timeout (Appears only for LAG (LACP)): When LAG (LACP) is selected, a toggle for timeout settings appears:
      • Slow: A slower timeout may be beneficial in environments where longer wait times for responses are acceptable.
      • Fast: Choose a faster timeout if your network requires quick failover and lower latency.
    7. Port Quantity: If you choose to provision a LAG you can define how many ports you want to have provisioned.
    8. Speed: Select a speed for your port.
  3. Confirmation
    After completing the product selection, proceed by clicking on Next. It takes you to an overview of your order. To finalize your order and initiate the provisioning process, click Order.

Please note: In most cases DE-CIX provisions the Access immediately. On occasion it can take longer. After the Access is provisioned, DE-CIX generates a Letter of Authorization (LoA) specifying the demarcation point to be applied to your service. DE-CIX sends a PDF of the LoA to you by email.

 

Next Steps

To gain access to the DE-CIX platform, you must establish a physical connection between your equipment and the DE-CIX infrastructure as soon as the LoA is available. Please adhere to the following steps:

  1. Download LoA: Check your email or download directly from the DE-CIX portal.
  2. Order Cross Connect: Reach out to your data center provider to arrange a cross-connect to DE-CIX.
  3. Check Access status: Keep track of the provisioning progress on the Access Service Details page in the DE-CIX portal and wait for the Access status to update to production.

Get your Access up and running – fiber patch

After you signed the contract to join DE-CIX, you get an email from the DE-CIX support team. They take care of arranging the fiber patch from the DE-CIX peering access switch to your:

  • Router/switch (if you have equipment on-site in one of our data centers)
  • Backhaul carrier port (if you peer remotely and a carrier extends the link to you)
  • Reseller-VLAN (if you ordered via a DE-CIX reseller; no patch is necessary in this case)

The support team leads you through all the necessary steps to get your service up and running. These steps include a working and tested Layer 2 connection to the productive peering VLAN and delivers a Layer 3 IPv4 and IPv6 address to you.

 

Need help? Get in touch with our customer service.

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