Account administration
Out-of-band access to your DE-CIX colocated equipment
Out-of-band access for DE-CIX Frankfurt. Out-of-band access is only possible for DE-CIX Frankfurt colocation customers. Terminal server overview. The following terminal servers exist: PoP Data center…
Delete your Access
Unfortunately, it is currently not possible to delete an Access directly through the portal. Please contact our customer service for assistance. We're happy to help!
Add an Access to a LAG
This article describes the process for adding additional ports to your Link Aggregation Group (LAG) using the DE-CIX portal. As a DE-CIX customer, you may find the need to expand your network’s capac…
Monitor your access
Create a new Access
This article provides a step-by-step guide for connecting to our platform via an A ccess. An Access gets you the foundation to take advantage of DE-CIX’s interconnection services. Our platform provid…
Order and configure your VirtualPNI between Access and Cloud ROUTER
This article provides step-by-step guides for ordering and configuring a VirtualPNI connection between an Access and a Cloud ROUTER via our portal. Prerequisites. To set up a VirtualPNI connection, e…
Order and configure your VirtualPNI between two Accesses
This article provides step-by-step guides for ordering and configuring a VirtualPNI service between two Accesses via our portal. Prerequisites. To set up a VirtualPNI connection, ensure that you have…
Service Insights Tutorial - General Informations
This article outlines how to access our Service Insight system and introduces some basic features. How to locate Insights analytics? Log in to the DE-CIX Customer Portal ( https://portal.de-cix.net/…
Overview and technical specifications
This article provides a brief overview of our Access, its interface specifications and restrictions. To take advantage of DE-CIX’s interconnection services, start by connecting to our platform via an…
Change your MAC address
This article leads you through the process of changing your Media Access Control (MAC) address. The MAC address ensures that data sent over a local network reaches the correct device by identifying i…
Delete a user
This article provides a simple guide for deleting a user from your account in just a few steps via our portal. Please note: You need administrator status to delete a user. Guide. Log in to our portal…
Delete a VirtualPNI service
This article provides a step-by-step guide for deleting your VirtualPNI service between an Access and a Cloud ROUTER via our portal. This article does not cover the deletion of single configurations…
Add new users or subcustomers
This article provides step-by-step guides for adding new users or sub customers to your DE-CIX portal account. Users are individuals within your organization who have specific permissions to access a…
Delete VirtualPNI configurations
This article provides a step-by-step guide for deleting the configurations of your VirtualPNI service between an Access and a Cloud ROUTER via our portal. This article does not cover the deletion of…
