Cancel and deprovision your VirtualPNI to a third-party provider
What this covers. This guide explains how to cancel and deprovision a VirtualPNI whose both endpoints belongto your account — removing the whole service together with all of its configurations. To re…
About our portal for new customers
This article provides some general information regarding the portal and its' accounts at DE-CIX and explains how to create your own account. The login window explained. When you access our portal, th…
Manage user roles and permissions
This article provides an overview of different user roles, customer segments, and their specific permissions in the DE-CIX portal. The DE-CIX portal uses a role-based access model combined with a cus…
How to order a GlobePEER service
How to order GlobePEER Servuce via the DE-CIX Self Service Portal
Multi-Factor-Authentification
This article provides an overview of our new 2-Factor Authentication (2FA) for our portal and includes instructions on how to configure and use it. What is 2-Factor Authentication. 2FA is a security…
Add an Access to a LAG
This article describes the process for adding additional ports to your Link Aggregation Group (LAG) using the DE-CIX portal. As a DE-CIX customer, you may find the need to expand your network’s capac…
Change your MAC address
This article leads you through the process of changing your Media Access Control (MAC) address. The MAC address ensures that data sent over a local network reaches the correct device by identifying i…
How to order a DirectCLOUD connection for GCloud
This article walks you through the process of adding a DirectCLOUD service to your Google Cloud environment via the DE-CIX portal. The steps cover everything from provisioning the service, specifying…
Delete a GlobePEER service
If you wish to cancel your GlobePEER or GlobePEER Remote service, please contact your dedicated sales representative. They will guide you through the cancellation process, address any questions you m…
Closed User Group Route Service Guide
The DE-CIX Closed User Group route service (see RFC 7947 for a detailed description) facilitates the exchange of BGP announcements between peers. The route service consists of a pair of route servers…
How to start peering at DE-CIX
You can order your ACCESS and GlobePEER or GlobePEER Remote services through your sales representative or the DE-CIX Portal. You find more information on how to order and configure your ACCESS throug…
Upgrade / downgrade a DirectCLOUD service for IBM
This article provides a step-by-step guide for upgrading or downgrading the capacity of one of your services. It shows you how to navigate the portal, select your desired capacity, and place your ord…
Upgrading / downgrading capacity
This article provides a step-by-step guide for upgrading or downgrading the capacity of one of your services. It shows you how to navigate the portal, select your desired capacity, and place your ord…
How to order a DirectCLOUD connection for Oracle
This article provides a step-by-step guide for selecting and ordering our DirectCLOUD connection product for Oracle Cloud via our portal. Prerequisites. You have to create a FastConnect Virtual Circu…
How to order a DirectCLOUD connection for Azure
This article provides a step-by-step guide for selecting and ordering our DirectCLOUD connection product for Microsoft Azure via our portal. Prerequisites. You have to create the ExpressRoute circuit…
